The National Electricity Regulatory Commission, (NERC), has reiterated its commitment to improving service delivery to consumers and end all forms of exploitations through estimated billings.
The Commission gave this assurance, while inaugurating the Ado-Ekiti Forum Office , located at Iworoko road, in Ondo State.
The NERC Vice-Chairman, Dr. Musiliu Oseni, said metering of homes was of great concern to the commission,adding that the administration of President Bola Tinubu would soon unveil a metering policy that would ensure mass metering of every household in the country by electricity distribution companies.
He explained that the new office would serve as a complaints centre for citizens, especially electricity consumers on challenges faced with the distribution company, assuring them that all identified issues would be promptly resolved.
Oseni revealed that the Commission has set up a five-man committee in the office who will serve as arbiter, noting that citizens have the right to petition the headquarters if not satisfied with the resolutions from the state office.
According to him, NERC was committed to achieve its core mandates of regulating and controlling activities in the electricity sector, calling on the consumers to play their roles by paying for services rendered by the distribution company.
Also speaking, the Managing Director/Chief Executive Officer of Benin Electricity Distribution Company (BEDC) Adeolu Ijose commended the NERC for its commitment towards better and improved electricity supply in the country.
He assured consumers in Ekiti and other franchise areas that the company would remain undeterred in its determination to deliver quality and better services to the customers.
